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Return:
- All
returns must be authorized by United Pacific Industries. All return
requests must be faxed or e-mailed (accounting@uapac.com). A RMA
# (Return Merchandise Authorization Number) will be provided. Returns
without RMA # will be refused.
- RMA # must be clearly labeled on all return boxes. Please carefully
pack all return merchandises. We will not credit merchandises damaged
due to poor or insufficient packaging.
- All defective items must be returned to our warehouse to receive
credit. Sales Reps and customers may not destroy defective merchandises
in the field.
- All defective returns must be marked as follows: "ATTN: Defective
Returns." RMA # must also be clearly marked on the box. Please
place packing slip inside the box.
- All overstock/non-defective returns must be marked as follows:
"ATTN: Overstock Return." RMA # must also be clearly marked
on the box. Please place the packing slip inside the box.
- Boxes containing both defective and non-defective merchandises
must be marked as follows: "ATTN: Returns." RMA # must
also be clearly marked on the box. Please place the packing slip
inside the box. Please clearly mark and separate defective and non-defective
items.
- All returns must include all necessary dated copies of Proof of
Purchase/Receipt with your packing slip inside the box. If multiple
boxes, please place the required copies in box number 1.
- All returns must be Freight Prepaid (no exceptions.) Returns are
subject to inspection, quantity recount, and a 20% handling charge.
UPI does not pay or reimburse any return freight charges.
- UPI allows an annual overstock return/stock adjustment of up to
10% of your previous year's total purchases with an offsetting purchase
order.
Claims:
- The
person receiving the packages must count and sign for exact number
of boxes received. Do not sign for boxes received by pallet or "1
SWP-STC" number of pieces. Receiver must count and sign for
exact number of boxes received. Failure to follow the above instructions
will void all claim rights between all parties.
- All shortages or Initial Damage Claims must be made in writing
(via fax or e-mail) within 3 days of receiving the shipment. Otherwise,
claim rights will be voided.
- On all shipments, the person who signs and receives the shipment
is responsible for noting on the delivery Bill of Lading, in writing,
if any boxes arrived damaged or shortages occurred. Failure to do
so will void all claim rights between all parties. We will have
no recourse against the delivery trucking company.
Warranty:
- A
limited 6 month warranty (from invoice date) against defects in
either material or workmanship on most chrome and incandescent lighting
products.
- A limited 12 month warranty (from invoice date) on most stainless
and aluminum products.
- A 2 year Limited Warranty on most LED lights. Accessory LED lights
excluded.
- Warranty does not apply to merchandise that has been drilled,
cut, welded, modified in any way or installed contrary to normal
installation and usage. In addition, UPI can not be held liable
for damages caused by road hazards, accidents, misuse, neglect,
abuse or corrosive environments including acid washes and highway
snow/ice chemicals which can cause discoloration and corrosion in
stainless, chrome plating, and lighting products.
- UPI reserves the right to credit returned merchandise at the initial
purchase price or at the current selling price.
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Please carefully review the above terms and conditions ***
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